Melrose However, Scottish Borders Council said it had decided the complaint about the chimes was "not unreasonable". The council areas were created on 1 April 1996, under the provisions of the Local Government etc. TD6 0SA, Please see our dedicated pages for service updates, information and advice, Contact Customer Advice and Support Service, Changes to services over the festive period. 'the Marches'; Scottish Gaelic: Crìochan na h-Alba) is one of 32 council areas of Scotland. Scottish Borders Council Consultees Flood Protection Officer: The site is not at risk in a 1 in 200 year event. We value complaints and use information from them to help us improve our services. (Scotland) Act 1994. Find out about owning and renting a property, council services and emergency planning. by phoning Customer Advice and Support Services on 0300 100 1800. Address: Council Headquarters Ways to make your complaint. The first step would be to telephone the complaints line on 0300 100 1800. When you are reporting antisocial behaviour to us, tell us: Diary sheets help us to evidence the case and determine the extent of the antisocial behaviour, as well as the best means of addressing it. Advice is free and condfidential. Laurence Reid, the director of the MacArts Centre on Bridge Street, Galashiels, has applied to extend the opening hours of its bar until midnight on Sunday, September 2, in order to host a student night. Scottish Borders Council Consultees Roads Planning: No objections. The Scottish Government introduced legislation to change the Council Tax multipliers for properties in Bands E to H with effect from 1 April 2017. Councils are responsible for looking into complaints … Independent investigation of your complaint: ombudsman. Scottish Borders Council received noise complaints about Greenloaning Mansion, known as the ‘party house’ by locals IN a case which could have implications for the Scottish Government’s new rules on short-term lets, the highest civil court in Scotland has backed Scottish Ministers over an appeal against a planning decision. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about public services in Scotland and may be able to independently take up a complaint on your behalf. When you make your complaint remember to tell us: We understand that you may be unable, or reluctant to make a complaint yourself. You can also find a mediator using the Scottish Mediation Network. They say the huge majority of complaints are resolved at this stage. If something goes wrong or you are unhappy with our services, please tell us. But neighbours had contacted police and council officials to complain about noise coming from parties. OverviewThe complainant (the Solicitors) brought a complaint to the Ombudsman on behalf of their clients (Mr and Mrs C). The abatement notice can be delayed for up to 7 days while the council tries to get the person responsible to stop or restrict the noise. Noise from ventilation system Road safety ... Information request results to enquiries made by the applicant to Scottish Borders Council and SEPA for information on any complaints made regarding the working practices of MacLean Eggs or any related businesses at … The Ombudsman will normally only be able to act if you have followed the steps above. Sources of nuisance noise in residential areas include: 1. barking dogs: we have published reducing barking: guidance for dog owners 2. antisocial behaviour: neighbourhood noise is included in Part 5 of the Antisocial Behaviour etc. Auchencrow sits to the south-east of the existing and proposed kennels. Monday to Thursday: 8.45am-5pm Friday: 8.45am-3.45pm . Storm Christoph bringing rain and snow to the Scottish Borders. The case before Selkirk Sheriff Court was deferred until next month and owner Ozzie Williamson was told to move the animal to another field. Scottish Borders Council has made a u-turn following a row over a huge wall blocking the view of a skate park in Kelso. If you are in a Council Tax band E, F G or H property and are not currently getting Council Tax Reduction, you may qualify for a reduction equivalent to the difference between the new multiplier and the old multiplier. DESPITE receiving an average of four complaints every week about noise, Scottish Borders Council hasn't pushed for a single prosecution. If yours is not, then the subsequent actions to consider are clearly shown on the website. When you are reporting antisocial behaviour to us, tell us: your name, address and phone number; where the problem is happening; the name of the person causing the problem Newtown St. Boswells When a complaint is recorded by the team the incident will be logged and monitored on an ongoing basis. Complete contact details are listed long with the way Scottish Borders Council will handle your complaint and what they re… If the issue you want to raise is in relation to our action or lack of action, or about the standard of service we have provided, you may wish to make a formal complaint. They are all governed by unitary authorities called "councils". Includes neighbour disputes, reporting noise nuisance and looking after pets. It has now decided to take action and ordered the bells to be stopped between midnight and 0715 BST. You can ask your vet to refer your dog to an animal behaviourist who is an expert and can suggest ways to improve your dog's behaviour. The local authority received a complaint from a local guest house about the noise. The future of a Hawick bar is still hanging in the balance as a dispute continues between its owners and council officers over air conditioning and a series of complaints from a disgruntled neighbour. Melrose What we need to know. Old dogs can be taught new tricks. Report noise or antisocial behaviour to your council Some local councils provide mediation services. (Scotland) Act 2004, and we have issued Antisocial Behaviour etc. Animal disqualification orders. Reston and Auchencrow Community Council: No objection, but the community council has serious concerns about this application, primarily due to potential noise impacts. What is a complaint? A court can ban you from owning or keeping animals, dealing in animals, or transporting animals. Contact our Safer Communities team online or call 0800 028 5711 if you are having problems with your neighbours or others living near you, including: If someone's life or health is in danger call 999. Newtown St. Boswells Environmental Health: The change of hours to shoot every Sunday to 19:00 has the potential for noise complaints to arise from nearby properties. AN extended alcohol licence has been granted to the organisers of a student ‘Moulin Rouge’ party, despite objections from neighbours. After you report antisocial behaviour to us we will get in touch with you to talk about what has been happening and how we can help you resolve the matter. Mr and Mrs C disputed Scottish Borders Council (the Council)'s decision to take into account the value of Mr C's mother (Mrs A)'s former home when calculating her liability for residential costs when she was admitted to a care home. The £3,000 structure acts as a sound barrier at Shedden Park. a first time reporting of a fault like a pothole or a broken street light? As chairman of our community council, I have received numerous complaints from residents regarding the inability of the police to respond to incidents and complaints. ... Scottish Borders Council investigated the claims and … a routine first time request for a service like a missed bin? At a meeting of the council on Friday, September 25, councillors were asked to approve a motion declaring a climate emergency, following the … Scottish Borders Council had received complaints from locals about Charlie's loud crowing in the early hours. issues that are in court or have already been heard by a court or a tribunal? He would require that post development run-off rates do not exceed the pre-development greenfield rates, as ... noise complaints have been received recently. 3. Scottish Borders Council receive around 100 noise complaints each year 0 comment BARKING dogs, loud televisions and arguing neighbours are among the most common reasons for complaints about noise in the Borders. Call 101 to report a problem out of office hours. News Opinion Letters Readers Letters: Don't punish second home owners Alison Campsie reports on a call by Dr Michael Foxley for a significant increase of the Council Tax on second homes (January 15). SCOTTISH Borders Council has declared a climate emergency, despite concerns from some members of the authority’s ruling executive. This is when a neutral third party helps you and the person you have a dispute with solve your problem informally. If the issue you want to raise is in relation to our action or lack of action, or about the standard of service we have provided, you may wish to make a formal complaint. This document is also available in pdf format (440k) CONTENTS. a disagreement with a decision where a statutory right of appeal exists, for example in relation to council tax or planning? a request for compensation only like insurance or third party claim? Call 101 to report a problem out of office hours. Figures just released show that the local authority was called on 298 occasions over the past three years by fed up neighbours. You should also go to your vet. Recommends that the increase in Sunday hours is allowed for a trial period for 6- 9 noise from neighbouring property; If someone's life or health is in danger call 999. 19th January 2021. A council area in Scotland is an area made for local government.There is a total of 32 council areas in Scotland. To qualify for the maximum reduction you must have limited savings and meet one of the following crite… Weather warnings for rain and snow have been issued by the Met Office for the Scottish Borders, covering right through until 12noon on Thursday. For details including how we deal with your complaint please see our complaints procedure. (Scotland) Act 2004: noise nuisance guidance 3. laminate flooring: we have produced home improvements: noise guidancethat advises on the effects of hard flooring Section 71 of the Control of Pollution Act 1974 allo… TD6 0SA, Please see our dedicated pages for service updates, information and advice, Contact our Safer Communities team online, Practical tips on keeping your home and community safer, Terrorism, extremism and the Prevent strategy, the name of the person causing the problem, details of what is happening, including dates and times (diary sheets). (Scotland) Act 2004. 'Flow of history' Scottish Borders Council made the move, in part, to help communities lead "healthier lifestyles". Compliments and complaints Scottish Borders Housing Association is committed to providing high quality Customer Services . Antisocial Behaviour etc. Last chance for Borderers to take part in Council … Scottish Borders Council operates an easy to follow along with complaints procedure. Any details you give us are kept private. "The reports of excessive noise from the skate park are actually a direct result of the significant improvement to Shedden Park that Scottish Borders Council has … We work with people regardless of whether they are a tenant, own their own home or rent from a private landlord. We value both compliments and complaints and use the information they provide because to help us improve the services we deliver to you. You can make your complaint: using the online complaint form; by phoning Customer Advice and Support Services on 0300 100 1800 For free confidential, advice and guidance regarding antisocial behaviour. Sometimes a dog will bark because he is ill - anxiety is often the cause of barking. Ask your local Council's Dog Warden to suggest other things. The Scottish Borders (Scots: the Mairches, lit. Address: Council Headquarters ... noise disturbance reduced by slower moving … Guidance on Noise Nuisance. We can take complaints from a friend, relative or an advocate, if you have given them your consent to complain for you. There is no local discretion to change these multipliers. 3. Noise, neighbours, pets and pests . But neighbours had contacted police and council officials to complain about noise coming from parties. If the issue you want to raise is one of the above, please report it online as we would not treat these issues as complaints. 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